You might have copied the link incorrectly, or are trying to use an old link, or the host has sent you an incorrect link. We recommend that you copy the link carefully or ask the host to re-send you the invitation.
Such problems can occur if the user has a slow or unstable Internet connection (3G or Wi-Fi, for example), or if the hardware configuration does not adhere to recommendations (check the computer load and close all unused programs).
To improve the connection we recommend that you:
 – Do not download files (torrents, etc.) and videos via the Internet (YouTube, etc.) during the event (while in the room).
 – The attendee can also minimize the speaker’s video in order to improve the sound quality.
While you are in the event (room) click the My Settings link in the top left corner and make sure that you have selected the correct camera and microphone. Check if the use of this equipment is permitted in the Adobe Flash Player settings (right-click in the speaker’s area or the user’s video area in the top left corner -> Parameters -> Security Tab -> check Allow). Ensure that the equipment is plugged in correctly, that the current version drivers are installed, and that the equipment is not used by another application.
There is an echo suppression feature available. It is available both in the system and during an event (in the room). Click on the My Settings link and flag Advanced Echo Suppression.
During an event (while in the room) click the My Settings link in the top left corner and adjust the Volume cursor. You can check the current speaker volume by clicking the Play Audio button to the right of the Volume cursor.
You need to download and install the Flash Player from the Adobe website at http://get.adobe.com/flashplayer/otherversions/. Then restart the browser and login again.
Click on the user card in the attendee list and click on Remove Attendee. This can be done by the event (room) Moderator.
There is no limit on the number of attendees. We do, however, recommend that no more than 9 speakers share at the same time.
In an event (room) the host can appoint any attendee as a Moderator, a Speaker or an Attendee. By default the role of Moderator is assigned to the event (room) organizer. The Moderator has the most extensive access rights to the event (room). The Speaker of the event (room) is identical to someone giving a presentation in a live meeting or conference. The Speaker has the most extensive access rights of regular attendees of the event (room) regardless of the event (room) settings. By default the attendee role is assigned to all those invited to the event (room). Access rights of the regular attendees depend on the settings set by the event moderator.
You cannot change the video quality for a specific user. The Moderator may change video quality for all event (room) attendees by clicking the Video Quality button in the control panel and selecting the appropriate video quality for the attendee panel and for the speaker panel.
Click on the speaker’s video that you would like to hide and click on the minimize sign in the bottom right corner. This might be necessary if you need to reduce the Internet load or improve the audio quality on a poor network.
There are several ways in which a Moderator can turn off the attendees’ video or audio:
 While planning an event (creating a room) follow the Change Individual Conference Settings link and in the Share section choose Audio Only to leave only the attendees’ audio or Blocked to disable both audio and video. While planning an event (creating a room) create a new template and in the Share section choose Audio Only to leave only the attendees’ audio or Blocked to disable both audio and video. During the event (while in the room) hover the mouse over the attendee card (in the Attendees panel) and click Do Not Share Video or Do Not Share Audio. During the event (while in the room) hover the mouse over the video frame of the attendee (in the Speakers panel) and click on the Block Camera or Block Microphone button. During the event (while in the room), click on the Attendees Rights button in the control panel and in the Share section choose Audio Only to leave only the attendees’ audio or Blocked to disable both audio and video.
Only a Moderator can rename an event (room). To change the name of the event (room), click on its name at the top center of the screen, type in a new name and hit ENTER while the event (room) is in progress.
The following types of files can be presented at the event (room): pdf, doc, docx, txt, rtf, odt, ppt, pptx, pot, pps, xls, xlsx, xlt, ods, jpeg, png, gif. Animation and macros are not supported. To improve the presentation quality of ppt and pptx files it is recommended that they are first converted to PDF.
The Moderator can save chat history to a file. To do that, select Save to File from the drop-down menu in the Chat panel.
The Moderator can allow (block) message posting in the chat in several ways: While planning an event (creating a room) follow the Change Individual Conference Settings link and set (remove) the Post Chat Messages flag. While planning an event (creating a room) create a new template and set (remove) the Post Chat Messages flag. During an event (while in the room) click on the attendee icon, select Fine-tune Rights and set (remove) the Post Chat Messages flag. During an event (while in the room) click on the Attendee Rights button and set (remove) the Post Chat Messages flag.
The Moderator can delete any message as well as block them (it is not possible to block Moderator’s messages); a regular attendee can only delete his or her own messages. To delete a message click on it and select Delete Message (deletes one message) or Delete All Messages and Block Messages (deletes all messages of the attendee). The attendee may delete his or her messages by clicking on the message and selecting either Delete Message or Delete All Messages.
The Moderator can allow (block) a link in the chat message in several ways:
 While planning an event (creating a room) follow the Change Individual Conference Settings link and set (remove) the Insert Link in Chat flag. While planning an event (creating a room) create a new template and set (remove) the Insert Link in Chat flag. During an event (while in the room) click on the attendee icon, select Fine-tune Rights and set (remove) the Insert Link in Chat flag. During an event (while in the room) click on the Attendee Rights button and set (remove) the Insert Link in Chat flag.
The Moderator, the speakers, and the attendees with the “Share Document, Whiteboards, Desktop” and “Upload Documents” rights have the right to share. Once you have the appropriate rights, go to the Documents Tab and upload the document in the acceptable format. Then select it from the list of uploaded documents and click on Open. Then, in order to show it to all attendees click on the Document demostartion in the top right corner. The document will be displayed in the Speakers panel. To share a whiteboard, click Draw on top of the document and then click on Whiteboard presentation. To stop click on the same button again.
Any Speaker or event (room) attendee can share the desktop once the Moderator has assigned them the appropriate rights.
A Moderator, a speaker or an attendee with the right to share the desktop in the event (room) can share it. To do so, select the Share Desktop Tab. Click on the Upload Applet button in the top left corner of the tab. After the upload a blue border will appear around the shared area. This border can be moved and its size can be changed. To begin sharing the selected area click the Begin Sharing button. To end, click the End Sharing button, to hide the border, click the Close Applet button.
The event (room) organizer can assign any attendee to be a Moderator.
Yes, it is possible. Those attendees that have permission can upload audio and video files through the Documents tab. However, they cannot be opened; they will only be available for download.
When an attendee clicks the Raise Your Hand button, a raised hand pictogram appears on his or her card. It signals to the Moderator that this attendee would like a word in the video-audio mode.
Event (room) Moderator or any other attendee with the rights to create a poll granted in the event (room) settings can create a poll. To do so, during an event (while in the room) click on the Poll Tab, follow the Create a New Poll link and enter the poll information.
The recording will be automatically interrupted after the last attendee exits the event. The recording will last for 5 hours and 15 minutes if there are attendees in the event and the Moderator does not extend the recording. If the Moderator extends the recording, it will continue for another 5 hours, after which the Moderator will have to confirm the extension again.
The following are saved in the recording: the attendee videos from the Speakers panel, the attendee audios (those whom the Moderator gave the rights to share an audio), shared documents and desktops. The recording is saved in the MP4 format. To download the recording go to the Documents Tab, click on the document with the recording (it will have the same name as the event (room) and will have the time it was created added to the name) and, if the moderated allowed downloading, a Download button will appear. Once you click on that button you will be able to download the recording. Also after the end of the event (after archiving the room) (if you were a registered user) you can select the event from the list and click the View Recording button. In the new window select the Documents Tab, which will have the recording of the event (room) and all documents uploaded during the event (room) available for download.
Unique ticket-links give the right to log in using the link a limited number of times, i.e. if you need to invite a limited number of people to the event (room) and not allow additional connections. To create the tickets do the following: in the top center click the About meeting and from there Unique web links (Tickets) button and specify the number of tickets and the number of login times, click the Generate button and then you must Save. After that you can copy the tickets and send them to the attendees.
They need to make sure that the latest versions of Adobe Flash Player and Java Runtime Environment (for desktop sharing) are installed on their computer. A web-camera and a headset (earpiece and microphone) are required for video communications.
There are 3 ways to do this:
 Copy the link in the About the Event window (opens by following a link in the top center) and send it to the new attendee. Create a unique link-tickets while planning the event (creating the room) or in the About the Event window (opens by following a link in the top center), limiting a number of simultaneous connections on each ticket. Send a personal invitation, if you know the name, e-mail or phone number of the attendee. To do this, in the Attendee panel click the Invite button, enter name, phone number or e-mail of the new attendee in the new window (Enter button is the end of the entry, Backspace button will delete the previous contact) and hit Invite.
When the Moderator of the event (room) is logged in, he or she needs to click the Attendee Rights button in the control panel and select audio and video sharing. Then the attendees will be connected to the event (room) automatically in the video mode. Also while planning the event (creating the room), you can choose the Conference template or in your own template create the settings for audio and video sharing. However, simultaneous video sharing of more than 9 attendees is not recommended.
To see the archived room in the list, enter its name in the Search field in the Rooms Tab.
In addition to one-time events, you can create Rooms, where you can hold meetings repeatedly. As in planning a regular meeting, when you create a room you can select any of the existing templates or create your own. When a meeting is over the room does not close, but remains available. You can hold meetings in the same room an unlimited number of times and the attendees can log into it using the same link.
The event functionality will remain the same regardless of the template. The difference is in the settings of the event attendee options. In the Conference mode all attendees will log in with the video and audio turned on and will see all the conference attendees. They will also have an option to upload and display documents, invite new attendees, draw on the whiteboard and share it, conduct polls, share the desktop, send messages and links using chat, send messages via chat without preliminary moderation, send remote access requests, and view conference recording. The names of the attendees who sent the messages will be displayed in the chat. In the Webinar mode the attendees can only log in after it has been started by the Moderator and are connected only as attendees with the video and audio turned off. The attendees can only see the Speaker and the Moderator. The names of the attendees who sent the messages are not displayed in the chat. The attendees may not manage the presentation, upload and share documents, draw and share the whiteboard, share the desktop, send a chat message without preliminary moderation, send remote access requests or create polls.
A conference is an event format in which several speakers (attendees) communicate with each other in a video-audio mode. In the webinar there is only 1 speaker, the others are the attendees.
In order to test the quality of your Internet connection follow the link http://vcs.konffa.com/#bwchecker. Here you can take a Connection Test: either a quick test or full test. The tests differ by the number of parameters and the time it takes.
Nothing, all the attendees will remain in the conference and the Moderator can log back in.
It might be that the user is trying to upload a presentation that has animation, conversions or other elements that are not supported. If that is the case, we recommend to save the document into a PDF format and to try uploading it again.